"The plan is a portrait of the planners, not of the proposed project."
David A. Schmaltz
We continue to watch with interest the unfolding political battle surrounding
the Serbian offensives. The front pages of every major newspaper has, since
the start of this endeavor, carried no end of criticism for the NATO planners
for not foreseeing the outcome. The common theme suggests that NATO should
have planned for a worse case scenario, as if that were either known or
knowable beforehand. What reasonable person could have foreseen the unthinkable
brutality of the Serbian forces in Kosovo? How can anyone plan for the
unthinkable?
Every plan is always a hope. The project unfolding is reality. If the
project has to match the plan in order for it to be either a good plan
or an acceptable project, everyone's in trouble. In the real world, the
plan and project virtually never match. In fact, it is not the first purpose
of the plan to predict the outcome. The first purpose of the plan is to
represent the collective wishes of the project's community.
Every plan has imbedded in it a mixture of good reasoning, sound judgment,
political imperative, and hopeful naiveté. Best case scenarios are
no more likely to result than worst case ones. There is always some force
hoping for better than worse case and some counterbalancing force raining
on the prospective parade. The plan is a portrait of the planners, not
of the proposed project. Once the project begins, the project provides
the planners endless opportunities to adjust their initial impressions
in execution. This essential job of adapting the hope to match the unfolding
experience is merely complicated by the critics who jeer naively from the
sidelines about what should have been foreseen. How are the critics' expectations
for a worse enough case scenario different from the overly optimistic expectations
they savage?
What the critics might have foreseen is that no one could have created
a believable plan for anticipating the unthinkable. Some force within the
"rational" community would have insisted upon a more "thinkable" scenario
before they could buy in. The result is always a plan which planners know
is simultaneously inadequate and satisfactory because it is the only scenario
found acceptable by the sponsoring community. Thinking that such a community
could have, should have, created a plan that would execute hand in glove
with an unthinkable project is more dangerous than any worst laid plan.
Punishing the planners for not being fortune tellers is always an easy
and unproductive strategy.
Most of us didn't learn that project execution is about adapting to
whatever the world is telling us needs adapting to. It gets worse if we
expect each iteration of adapting to more accurately predict the uncertain
future because this leaves us ever dumber rather than increasingly wise.
Our plans must fail to predict uncertain outcomes, but this fact need not
prevent us from dealing with uncertainty and from finding success on initially
unthinkable terms. Our hopes do not have to come true for us to succeed
unless we define success as a dream come true. This is a tragically narrow
condition for success. If our dreams must come true, our experience must
be one of either continual failure for dreaming too big or unending mediocrity
for dreaming too small.
What we do when we find our initial hopes shattered by an unthinkable
reality better defines success than any dream coming true. Success is always
a choice hidden within different than anticipated conditions. We can forfeit
this furtive satisfaction by rejecting the unsettling conditions reality
offers or increase the potential for success by embracing this surprise.
We can have what we wish for but never on the terms anticipated.
Critics believe your past should have been different. Cynics believe
the future cannot change. Somewhere in between these two perspectives,
the rest of us struggle with the terms of our success. Critics destroy
their future by failing to change someone else's past. Cynics forego the
future they want because they cannot believe in it. The past cannot change
and trying to change the past encumbers the future. Changing the future
requires hope, and a cool head as the present unsettles us.
david
4/11/99
Pagosa Springs, Colorado |